BayShop.com
BayShop.com - Delivery from USA and Europe to Austria
Can I make purchases without intermediaries?
This is possible, but it requires more time. To shop without an intermediary, you need to get a bank card connected to the PayPal payment system. In addition, you need basic knowledge of English. But even if you meet all the above conditions, you will only be able to buy from sellers who agree to ship parcels to CIS countries.
Do you deliver products only to Moldova?
Product delivery is possible to any country.
How can I change the email I used to register on the website?
To change your email, you must first complete the “Personal Data” and “Address Book” sections. Once the required information has been entered, write to us via Internal Mail, specifying the reason for changing the email and attaching clear copies of your ID and your passport photo. The document must be in an open form to confirm that the ID belongs to you. After fulfilling the above requirements, wait for a response from a support team member.
How can I contact you via internal mail?
If you haven't found an answer to your question, you can write to us via Internal Mail by accessing this link. All requests are processed in order of receipt within 1-2 days, depending on workload.
How can I edit my personal data (delivery address, name, surname)?
You can do this here: “My Account – Personal Data”.
How do I access my account?
Click the “Log in” button located in the upper right corner of the website. In the window that opens, under the “Log in” section, enter your email address, then enter your password below and click the green “Log in” button.
If you forgot your password, click the “Forgot password” button. The system will send a message with new access credentials to your email.
How do I change my password?
Go to “My Account” in the upper right corner. In the menu that appears, select the “Change Password” section. In the “Old Password” field, enter your old password, and in the “New Password” field, enter your new password. Confirm the new password and click the “Change Password” button.
How do I register?
Click the “Register” button in the upper right corner of the website. Fill in the “Email” and “Password” fields. Check the box next to “I agree with the Terms and Conditions” and click the blue “Register” button. You will receive an email with the necessary details and next steps.
How do I use the Address Book?
In the “Address Book” section of “My Account”, you can specify one or more delivery addresses. You may fill in the fields using both Cyrillic and Latin characters. Do not delete or edit an address if at least one parcel has been sent to it. However, you can always archive an address you no longer need and add a new destination.
I'm still hesitant about using intermediary services. How can I learn more?
Read the customer reviews from those who have already shopped through BayShop. Chat with other buyers or write to our consultant. We are happy to answer any question.
Is it possible to calculate the total cost of my purchases in advance?
On our website, we have a very convenient Calculator that will help you estimate the total cost of your products.
Terms of Use
It is very important to review the “BayShop Terms and Conditions of Service” and read the text carefully. By registering on the website, you provide your digital signature, which means you fully agree with the terms and conditions of the agreement.
What guarantees does your service offer?
In the “Guarantees” section, you can learn about the main advantages of our service, view photos of our warehouse, read authentic customer reviews, and find out about our partners. To be confident about your order, you can request product inspection at the warehouse, product photos, insure your parcel, and track its location using the tracking number (Track & Trace). See details here.
What is eBay?
eBay is a huge online product auction. On eBay, you can find anything from automobiles to jewelry. You can buy both new and second-hand items. The auction has been operating since 1995. More than 15 million users sell and buy products on eBay.
What is the procedure for receiving a parcel?
Parcel receiving instructions
Do not ship expensive items via First Class Mail (from the USA) or Air Mail (from the UK). Although these services are quite reliable, they do not include parcel insurance or Track & Trace service. If something happens to a parcel shipped via First Class or Air Mail, you will not receive monetary compensation.
Use the parcel insurance service. In the event of a situation covered by the insurance contract, you will be able to recover your money, possibly even the full amount for each product in the parcel, while the insurance cost is minimal. For example, insuring a parcel for $200 will cost you $2.20.
Do not break the law. It is not worth declaring a lower price than the invoice price in the customs declaration or shipping prohibited items. Parcels and their accompanying documents are thoroughly checked by customs officers. In case of serious suspicions or discrepancies, parcels are detained for individual customs clearance.
If the parcel was not delivered on time by the Postal Service, review the instructions for further actions. If the parcel was lost, you have the right to file a search request and the right to receive compensation if the parcel is not found by the postal service.
What services do you offer?
We buy and deliver to your address any product from international auctions eBay and Amazon, as well as from any online store in the USA, UK, and Germany.
Where is it more profitable to buy: at auctions or from online stores?
You can find affordable and quality products both at online auctions and in online stores. Specialized stores, watch stores, military or sports equipment stores are more suitable for those interested in a wide range of specialized products. However, if you want to save significantly or find a collectible item, start your search on eBay.
Why are prices so low at online auctions and stores?
Foreign products are sold in our country at high prices due to customs duties, store commissions, and other expenses. Additionally, many stores artificially inflate the prices of imported products, taking advantage of the buyer's lack of choice. Purchasing products from eBay and other auctions gives you this choice. Moreover, online sellers don't bear costs for renting store space or employee salaries, which reduces the price of products at online auctions and stores.
Why should I shop abroad?
First and foremost, because of low prices. At auctions in the USA, UK, and Germany, you can purchase quality products at reduced prices. In our country, Western-made products are sold at high prices due to customs duties, store commissions, and other expenses. For example, by buying on eBay, you can save up to 90% on any purchase. Additionally, second-hand items in very good condition are available at affordable prices. Another reason is the wide range of products to choose from. Even if price is not your primary concern, the vast selection of available products will not leave you indifferent. Renowned brands that are hard to find in our country or have not even reached our market. All this and more can be found at auctions and online stores in the USA, UK, and Germany.
How do I choose the correct size for clothes and shoes?
You can find approximate information at this link. For more accurate information, contact the seller directly or ask our support team by writing a message via internal mail.
How much does my product weigh?
You can find approximate information by visiting this link. For more accurate information, contact the seller directly or write to our support team via internal mail.
Online shopper's dictionary
If you've just started shopping abroad, some words may be unfamiliar and difficult to understand. In this regard, we offer you the online shopper's dictionary, where you will find unfamiliar words and concepts in alphabetical order. The section is available at this link.
What does "seller verification" mean?
Every eBay seller has a rating. This is a number next to their nickname in parentheses. The number represents the quantity of completed sales. A high number indicates that the seller has been working on eBay for a long time and people trust them. Ideally, the number should not be less than 500. Equally important is the percentage of positive feedback (Positive feedback), which should be above 97%. In any case, we verify the rating and reliability of each seller before confirming your purchase.
What types of online stores are there?
In our catalogs, you will find a wide range of online stores. They are sorted by theme: electronics, footwear, clothing, lingerie, tools, etc. Also, pay attention to the store's rating, its popularity among our users, and the stores we specifically recommend.
Are promotional codes and special offers applied when creating an order?
If a promotional code or special offer is valid for a product, be sure to mention the offer name and keyword (code) in the “Order Comments” when adding the product. For example, “25% discount, enter CODE at checkout”. Initially, the full product price is indicated – 100%. If the code is still valid at the time of the transaction (product procurement takes place within 2 business days), our team will definitely apply it.
Can eBay lots purchased from the same seller be combined?
When buying products on eBay, the commission is charged per lot. If you purchase a lot consisting of multiple items, the commission is calculated on the total amount. If you order multiple products from one seller, shipping fees are initially charged per item. However, after the products arrive at the warehouse, you can contact Customer Service to check whether the seller made a combined shipment. If confirmed, the difference will be returned to your Account.
Can I make changes to an already formed product group?
As long as the products are in the “Unpaid” section, you can edit the order as you wish. Once you've paid for the product group, you can no longer make changes. If you want to add/remove products from the group, go to the “Paid” section, select and cancel the entire group before the products have been purchased. If the checkbox next to the product cannot be selected, it means the product group is being processed and cancellation is impossible.
Can I pay for the lot after winning the auction?
This is not possible. Until payment for the lot is registered in our system, the bid does not participate in the auction.
Can you calculate the preliminary cost of a future purchase?
On our website, you will find a very convenient Calculator that will allow you to estimate the cost of your products.
Do I need to pay sales tax when ordering from abroad?
Yes, you do, but the tax system varies from country to country. In the USA, Sales Tax is charged only by some stores (usually when the online store also has a physical presence in the buyer's state). In European countries, VAT is charged (similar to our country's VAT) and is mandatory for purchases. Usually, VAT is already included in the price but may also be added separately when placing an order.
How can I track my orders?
All operations with your products, from purchase to delivery, can be tracked in the “Cart” and “Warehouse” sections.
How do I add a product from an online store?
Copy the product link from the seller's website (copy the full URL, including http://) or use the product addition form on our website (the “Order now” button). Enter the link in the corresponding field and click “Add to cart”. The system will take you to the next step of order registration, where you will specify the product parameters (color, dimensions, quantity, etc.). At this stage, you can leave a brief comment with order details if needed. You will see the “TOTAL” amount, which includes the product price, domestic shipping (if not free), and our commission of 8% of the total order amount (but not less than $5). This is the first payment stage. The second stage includes the international shipping cost, which depends on the weight of the assembled parcel and your chosen delivery method. You can calculate these costs in the “Calculator” section and review all available delivery methods in the “Delivery” section.
How do I add a product from eBay?
There are three ways to add an eBay listing.
1. If you found the desired listing in our catalog, simply click the “Add to cart” button. In the form that opens, fill in the required information, click “Add”, and the listing will be added to your “Cart”.
2. If you found the desired listing on ebay.com (ebay.co.uk, ebay.de), copy the item number or link. Then click the “Order now” button on our website and enter the item number or product link in the corresponding field, first selecting the purchase country (USA, UK, Germany).
3. On the homepage, paste the item number or link into the field above “Popular Products”. After clicking the “Next step” button, fill in the required information in the form that appears, click “Add product”, and the listing will be added to your “Cart”.
How do I cancel an order?
If the product has already been purchased but has not yet been shipped by the seller, we can request the cancellation of the transaction. In this case, our Service commission is not refunded.
If your product has been purchased and already shipped by the seller, order cancellation is impossible. In such cases, we can contact the seller only after the product is delivered to the warehouse. Returns are made according to the seller's conditions. Please note that return shipping is at your expense. Our Service commission is not refunded, and $10 will also be deducted from your Account for the Return service.
How do I combine products into a single order from one store?
When you order several products from one store, after adding each one to the Cart, they will be automatically grouped by the system. You will have the option to pay for the entire group at once instead of each product separately. In this case, domestic shipping and our commission are calculated for the entire group, not for each product individually. Thus, the 8% commission (but not less than $5) is charged on the total Cart cost, not per product. Please note, if you order 20 or more products at a total price below $100, the minimum commission per product in the group is $0.50.
How is the order price calculated?
The order price in the Total column includes: price + domestic shipping + tax (if applicable) + our commission. After the product arrives at the warehouse and the parcel is created, international shipping is also charged (based on weight and selected tariff). If additional services were requested, they are paid separately according to the regulations in the “Services” section. You can independently calculate the approximate order price on our website in the “Calculator” section.
I need to clarify product information before purchasing. How can I do this?
Add the product you're interested in to the “Cart” and via “My Account - Internal Mail”, send us the product number (us******, de******, uk******) and your question. We will contact the seller and clarify the necessary information, and after receiving their response, we will notify you. Do not pay for products, especially eBay listings, if you are not sure about them. Please note, until you receive a response, do not remove the added product from the “Cart”.
If the lot is not purchased, will my money be refunded?
Yes. If for any reason your money does not enter the bidding or you do not win, the lot is cancelled and the funds are returned to your account.
If the lot is purchased for less than my bid, will the price difference be refunded?
Yes, at the time of payment, the recalculation is done automatically and the difference is returned to your account.
Is it possible to buy the product at its initial price?
Yes, it is possible. If no one raises the bid before the auction ends, payment is made at the initial price. Attention! When adding a lot, enter an amount that exceeds the initial price by at least $0.01.
Is it possible to pre-order products?
If you see “Pre-order” in the product description, it means the item is not in the seller's stock or is not yet on sale. You can still order such a product, but delivery to our warehouse will only happen after the stock is replenished. Products may be listed for pre-order several months before delivery, so be sure to mention in the comments that you are willing to wait.
My Buy It Now listing has been "in processing" for a long time. Why is this happening?
Most eBay listings purchased via Buy It Now are automatically processed by the system within a few minutes after payment. Exceptions are products for which the seller has imposed special payment conditions. Such listings are purchased manually by our team within one day.
Product inspection
Product inspection is an additional paid service provided according to the “Product Inspection Conditions at the Warehouse”. The cost of product inspection at the warehouse is $10.
If you want to inspect the product, you can write a message via Internal Mail after the product is delivered to the warehouse. Be sure to mention the parcel number in the message and give consent for the $10 inspection fee. We recommend ordering this service in advance. If defects or missing accessories are detected, the dispute resolution service with the seller is free.
If a dispute is opened with the seller without prior ordering of the product inspection service, the cost of inspection + dispute resolution ($10+$10) is covered by you.
The company reserves the right to open any parcels delivered to the warehouse to check for prohibited items. You can review the list of items prohibited for international shipping.
Some products show that domestic shipping is free. What does this mean?
The seller chooses the shipping method at their discretion. The seller may also offer free shipping (paying from their own pocket) to increase interest in their product from potential buyers. Usually, this happens with expensive products. For you, this means you won't have to pay for domestic shipping.
When should the lot be paid if it's at auction?
It is recommended to pay for the added lot no later than one hour after the auction ends. If you don't have the necessary amount in your account to pay the Total for the product, top up your account considering the time needed to process the payment.
Where can I specify additional order parameters?
After selecting the product and clicking the “Add to cart” button, a product form appears with the “Add a comment” field. In the comment, you can specify additional parameters needed for the purchase. Typically, promotional codes and special offers are mentioned in comments. Comments are only considered for manual purchases, meaning the product will be bought by our staff member, not automatically. Please note that additional questions cannot be placed in this field. For any questions, please contact us directly via internal mail.
Why do I need to pay for domestic shipping?
The seller in the USA or UK needs to ship the product to the BayShop warehouse. The buyer must pay for shipping from the seller's location to our warehouse in the respective country.
Why does the commission differ for online store products and eBay products?
Each eBay lot is handled separately, which is why a commission is charged for each purchased product. The commission for products purchased from online stores is calculated for the entire cart, as we don't need to process each product individually.
Can I pay cash on delivery?
Unfortunately, no. You can review all available payment methods in the “Payments” section. All products are purchased only after full prepayment.
How do I change my Account number?
To change your Account, you need to send us your scanned passport and a front-facing photo with your open ID document in hand (to confirm the document belongs to you) via internal mail. You may cover some digits of your ID series and number. Also, in the same message, specify the Account number (the one you're changing and the new one) and the reason for the change.
How do I pay directly, without commission?
Commission, in one form or another, exists for all payment methods. We don't charge the commission — the payment system does. You can pay directly in the USA via bank transfer. In this case, the receiving bank's fee is $14 in the USA. Additionally, both the sending bank and the intermediary bank may charge fees if they participate in the transaction.
How do I pay for an order?
To pay for products, go to the “Cart” section, select the desired products and click the “Pay” button, then “Confirm payment”. The products will be transferred to the “Orders” section.
How do I top up my account with pounds sterling or euros?
The account is topped up in dollars. To calculate the required amount, use the currency converter in the “My Account” section. In the first field, enter USD, and in the second field, select the currency you want to convert to and enter the amount. The system will calculate how many dollars you need in your account to make the conversion to the selected currency.
I have a PayPal account. Can I top up my account through it?
Unfortunately, we do not accept PayPal for account top-ups.
Is it possible to top up your account in local currency?
Yes, you can. Review the available methods in the “Account Balance - Top Up Account” section. When paying in local currency, the conversion to dollars is done automatically according to the exchange rate of the payment method used.
What is the current exchange rate for topping up the account?
The exchange rate for account top-ups is determined by the payment systems used for the top-up. You can find the exchange rate in the “Payments” section.
What is the exchange rate for converting dollars to pounds sterling and euros?
You can check the internal exchange rate in the “My Account - Currency Converter” section. In the first field, enter USD, and in the second field, select the currency you want to convert to and enter the amount. The system will calculate how many dollars you need in your account to make the conversion to the selected currency.
Where can I see my payment history?
All account withdrawals and transfers can be found in the “Account Balance - Payment History” section in the menu at the top of the website.
According to Track & Trace, my product is already at the warehouse, but it hasn't been registered yet. Why?
All products are registered in the order they arrive at the warehouse within 1-2 business days. Products are not entered into the system on weekends and holidays.
How do I cancel an order?
If the product has already been purchased but has not yet been shipped by the seller, we can request the cancellation. In this case, our Service commission is not refunded.
If your product has been purchased and already shipped by the seller, order cancellation is impossible. In such cases, we can contact the seller only after the product is delivered to the warehouse. Returns are made according to the seller's conditions. Please note that return shipping is at your expense. Our Service commission is not refunded, and $10 will also be deducted from your Account for the Return service.
How soon will my products be purchased?
All products are purchased within 1-2 business days, in order of queue. Purchases are not made on weekends and holidays. During periods of high demand, the processing time may increase.
I placed a single order, but some products didn't arrive at the warehouse together. Why?
Stores may fulfill orders in parts for several reasons. Often, products may be shipped from different supplier warehouses (for example, multi-stores like Amazon, Macy's, and others operate this way). Another reason is when a product is not in stock at the time of order. The store may place the product on Backorder, request it from the supplier, and wait for restocking. To avoid delaying the parcel assembly, all in-stock products are shipped at once. In any case, if the store splits the order and ships it in parts, the buyer does not need to pay extra for domestic shipping.
My Buy It Now listing has had the status "Processing" for a while. What's the reason?
Most listings purchased via Buy It Now on eBay are automatically processed by the system within a few minutes after payment. Exceptions are products for which the seller has imposed special payment conditions. Such listings are purchased manually by our team within 24 hours.
My product is delayed. What should I do?
If after 14 business days the product has not been registered at the warehouse, contact us via Internal Mail, specifying the product number (us******, uk******, de******). We will contact the seller and verify the shipment information.
Sometimes delays may be caused by weather conditions or objective factors beyond the seller's control. Shipment delays can also be caused by the ordered product being out of stock. The store places the product on Pre-order, meaning it will request the item from the supplier and wait for restocking, which delays parcel assembly.
After contacting the seller and verifying the information, we will provide you with updated information about the order status.
Product return
In case of product return for subjective reasons, we first check whether the seller accepts returns and under what conditions. The return service cost is $10. Return shipping is covered by you, and the service commission is not refunded.
The service is offered for a fee when the return reason is subjective and depends solely on the buyer's wish (doesn't like or no longer wants the product). When the reason is objective (doesn't match the description, has defects, etc.), the return is made according to point 7 of the “Terms and Conditions”.
The $10 price is valid only for returning products to a single seller/store, whether it's one product or several. If products need to be returned to multiple sellers, even if it's a single store (e.g., on Amazon.com), the return cost is calculated based on the number of sellers ($10 per seller/store).
What are we paying for? To send the product back to the seller, we need to contact them, agree on the return process, receive the return form (RMA), receive the parcel from the client, repack it, send the parcel to the seller, and track the refund. Returning products to different sellers requires separate parcels.
The lot was purchased on eBay. How long does delivery to the warehouse take?
Check the lot's location (Item location or Artikelstandort). If the lot is in the country of purchase (i.e., USA for ebay.com, UK for ebay.co.uk, or Germany for ebay.de), delivery takes 2-14 business days. If shipping is from other countries in Europe or Asia, delivery time can range from 3 to 4 weeks.
The product was purchased from an online store. When will it arrive at the warehouse?
Domestic delivery time depends on the seller's distance, the speed of the Postal Service they choose, and product availability. Average domestic delivery time is 2 to 14 days.
What should I do if the paid product is out of stock?
This happens very rarely but is still possible. Such situations occur because you may not be the only one interested in the product, and another buyer could be faster and pay for it first. We cannot reserve products, so you should top up your account in advance so we can quickly and promptly purchase the product. If such a situation occurs, we return the full product cost to your “Account Balance”. You can purchase something else or withdraw these funds from your account.
Additional packaging
For expensive and fragile products, we recommend ordering additional packaging. The service costs from $3 to $20, depending on the dimensions and weight of the packaging materials used. During parcel assembly, you can specify in the comments how you want your parcel to be packed. Comments should be written in English. If you need help with this, we will be happy to assist.
Can I insure the parcel including shipping and commission costs?
Unfortunately, you cannot. The parcel can only be insured based on the nominal value of its contents, which cannot exceed the cost stated in the invoice.
Can I make changes to a completed parcel?
Adding or removing products from a completed parcel is impossible. What we can do is disassemble the parcel and return the products to the “Warehouse” section. The disassembly service costs $10. If paid packaging materials were used during assembly, their cost is not refunded.
Can I send purchased products to multiple addresses at once?
Of course. After the products arrive at the warehouse, you can assemble a parcel and send it to any address. This way, you can send gifts to all your friends and relatives.
Filling out the Customs Declaration
The Customs Declaration is a mandatory document for customs clearance of your parcel. You can fill out this document independently (forms and recommendations for completing the customs declaration will be provided when assembling the parcel) or use the “Customs Declaration completion by our operators” service. The cost of this service is $3 per parcel.
How can I calculate the shipping cost?
The international shipping cost depends on the delivery method you choose. Pricing details can be found in the “Calculator” section. To calculate international shipping costs, select the country you're shipping to. Then, from the list that appears, specify the weight of the assembled parcel (please consider not only the weight of the products but also the packaging weight). After these steps, the system will automatically calculate the shipping cost for various delivery methods.
How do I remove a product from the current parcel?
To remove a product from the “Current Parcel” section, simply click the cross to the left of the product number. The product will be returned to the Warehouse section.
How long can the assembled parcel be stored at the warehouse?
The assembled parcel is stored for free at our warehouse for 7 days. After this period expires, a monthly fee of $5 + $1 (per kg) is charged. After 30 days, a new installment is charged.
How long will my product be stored at the warehouse?
The free storage period for products purchased through our Service is 30 days. After this period expires, a monthly fee of 5% of the product cost is charged. After another 30 days, the fee is charged again. The maximum storage period at the warehouse is 4 months.
I want to leave instructions regarding my parcel packaging. How do I do this?
During parcel assembly, you can write instructions about how you'd like your products to be packed. We recommend writing instructions in English. Our warehouse colleagues will do their best to accommodate your requests while also considering the warehouse's capabilities.
My products are at the warehouse. What do I do next?
As soon as the products are registered at our warehouse, they can be added to a parcel. To do this, go to the “Warehouse” section, select the products you want, and click the “Add to parcel” button. Then you will choose the delivery address, shipping method, parcel insurance, and approximate weight of your products.
Next, complete the Customs Declaration — the document accompanying your parcel. Completion instructions are available on our website. You can entrust our operators with completing this document. The cost of this service is $3 per parcel.
Review the parcel packing conditions. After checking the box next to “I have read and agree to the packing conditions”, click the “Pack” button. All parcels are assembled and packed at our warehouse within approximately 2 days. Packing is not performed on weekends and holidays.
As soon as the parcel is packed, the international shipping cost will be deducted from your account. If a debt arises, you will need to pay it within 7 days. Once your account balance is zero or positive, the parcel will be shipped.
Parcel disassembly
The parcel disassembly cost is $10. If paid packaging materials were used during assembly, their cost is not refunded.
Product disposal
If you dispose of the product, the funds are not refunded.
Product inspection
Product inspection is an additional paid service provided according to the “Product Inspection Conditions at the Warehouse”. The cost of product inspection at the warehouse is $10.
If you want to inspect the product, you can write a message via Internal Mail after the product is delivered to the warehouse. Be sure to mention the parcel number in the message and give consent for the $10 inspection fee. We recommend ordering this service in advance. If defects or missing accessories are detected, the dispute resolution service with the seller is free.
If a dispute is opened with the seller without prior ordering of the product inspection service, the cost of inspection + dispute resolution ($10+$10) is covered by you.
The company reserves the right to open any parcels delivered to the warehouse to check for prohibited items. You can review the list of items prohibited for international shipping.
Product return
In case of product return for subjective reasons, we first check whether the seller accepts returns and under what conditions. The return service cost is $10.
Return shipping is covered by you, and the service commission is not refunded. The service is offered for a fee when the return reason is subjective and depends solely on the buyer's wish (doesn't like or no longer wants the product). When the reason is objective (doesn't match the description, has defects, etc.), the return is made according to point 7 of the “Terms and Conditions”.
The $10 price is valid only for returning products to a single seller/store, whether it's one product or several. If products need to be returned to multiple sellers, even if it's a single store (e.g., on Amazon.com), the return cost is calculated based on the number of sellers ($10 per seller/store).
What are we paying for? To send the product back to the seller, we need to contact them, agree on the return process, receive the return form (RMA), receive the parcel from the client, repack it, send the parcel to the seller, and track the refund. Returning products to different sellers requires separate parcels.
Product separation / Disassembly
If you want to separate an ordered product, you need to submit a request via internal mail after the product is registered at the warehouse. Write exactly how many parts the product should be divided into and what should be in each part. In turn, we will forward your instructions to our warehouse colleagues.
Separation cost — $6 per part. Product disassembly cost — $30 per hour of work.
The parcel was returned to the BayShop warehouse. Why and what should I do?
The parcel may be returned to our warehouse for several reasons: it didn't pass customs, wasn't claimed, didn't meet size requirements, etc. Our staff will be able to determine the exact reason only after the parcel returns to the warehouse.
As soon as the parcel is registered in the system, it will be assigned a number starting with MF. You will be able to find out the reason for the return and request a new delivery. A storage fee is charged for keeping the parcel at our warehouse in accordance with the price of the “Mail Forwarding” service. The cost of repeat international shipping is covered by you.
What does "Shipping without original packaging" mean?
By “original packaging”, we mean the manufacturer's packaging. The postal packaging in which the product was delivered to our warehouse is automatically removed during parcel preparation for delivery to you.
What does the "Phone insurance for parcel assembly" column mean?
When shipping from the US warehouse, you have two different insurance rates. Phone insurance costs 5% of the phone's price.
Standard insurance applies to all other products except phones. This means that if the parcel contains a phone (smartphone, iPhone, and similar products), the total cost of such products must be entered in the “Phone insurance” column. The cost of other products is entered in the first column: “Parcel insurance without phone”.
How can I check the location of my product?
You can check where your product is in our system or by using the tracking number on the following websites:
How do I calculate the shipping cost?
The international shipping cost depends on the delivery method you choose. Pricing details can be found in the “Calculator” section. To calculate international shipping costs, select the country you're shipping to, then from the list that appears, specify the parcel weight (consider not only the product weight but also the packaging weight). After these steps, the system will automatically calculate the shipping cost for various delivery methods.
How do I receive the parcel from the post office/courier?
Parcel receiving instructions
Receiving the parcel at the post office
Receiving the parcel from the courier (EMS)
How long does it take to deliver my parcel?
The parcel delivery time from our warehouse to you depends on the delivery method you choose. From the US warehouse, delivery is available via:
- First Class Mail International: the cheapest delivery method. Average delivery time is 20-40 days.
- Priority Mail International: an optimal method in terms of cost and delivery speed. Average delivery time is 14 to 30 days.
- EMS: the fastest method. Delivery time is 7 to 14 days.
- Sea freight via courier or to delivery point, operated by private companies. Average duration is 6-8 weeks.
From the UK:
- Airmail - Royal Mail and Airmail International Signed For: the cheapest delivery methods for parcels up to 2 kg. Delivery time is 10-20 days.
- Surface Mail and Surface Mail International Signed For: international ground delivery methods. Delivery time is up to 8 weeks.
- Global Priority Parcel Force EMS: the fastest delivery method. Delivery time is 7 to 12 days.
Details about each delivery option can be found in the “Delivery” section.
Is it possible to have the seller deliver directly to my address?
It is not possible to deliver the product directly to you bypassing our warehouse in the purchase country. If the product is purchased by us as intermediaries, the purchase is made through our corporate account, which only accepts our verified address. All products will be shipped by sellers to the warehouse department through which the purchase was made (USA, UK, or Germany).
Is parcel insurance mandatory?
No, insurance is optional. You can select parcel insurance during parcel assembly. However, if you are shipping expensive and/or fragile products, we strongly recommend insuring the contents. Please note that the insurance amount cannot exceed the nominal value of the contents and the invoice cost stated in the declaration.
My parcel has disappeared. What should I do?
In case of parcel delays, we file a request for an international search. It is important to remember that all requests must be filed within a certain timeframe.
Claims should be filed:
If the parcel is not found after the search and is declared lost, a claim is filed with the insurance company for the insured amount. More detailed information can be found in the “Delivery” section.
My parcel is delayed. What should I do?
Check the delivery time for your chosen delivery method. Read additional information about delivery times at the same link. Using the tracking number, you can see where your parcel is currently located. We also recommend regularly checking your email so you don't miss the postal notice if the product is delivered via the national Postal Service.
What is a "customs declaration" and where do I get it?
The customs declaration is a document accompanying your parcel. This document serves as an address label, declaration, and shipment confirmation. You can download it yourself by clicking on the parcel number.
What is the customs duty amount?
The maximum duty-free amount for transporting goods through customs for residents of the Republic of Moldova at a single beneficiary address and in a single parcel is 300 euros (shipping included). If the cost of your products exceeds the above-mentioned amount, you will be required to pay the duty. The duty is 20% of the total parcel cost + customs fee, calculated depending on the product type. Customs duty amounts for other countries can be viewed in the “Delivery” section.
Where can I find the list of items prohibited for shipping?
The list of items prohibited for international shipping can be found on our website in the “Delivery” section.
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