Shipments search

When the parcel doesn’t arrive, contact us to begin searching it. If you have insured the parcel, you will receive the refund.

Follow the update of parcels tracking. If it’s not updated during some time, depending on the delivery service, it means, the parcel is lost.

for BayShop Air post - if tracking isn’t updated during 2 months
for USPS Priority Mail - during 3 months
for USPS Express Mail - during 3 months
for Deutsche Post Standart - 1 month
for Deutsche Post Express - 1 month
for BayShop Road Express - if the parcel haven’t arrived to our warehouse during 2 months

If the parcel tracking stopped being updated during the aforementioned time and the parcel haven’t arrived, contact us to begin searching it.

The application for compensation will be examined during 2 weeks and you will receive the compensation within 1 month.